Your Partner for Customer Success

Did you Hit a Growth Wall? 

I've worked with numerous scale-ups and observed a clear pattern. There comes a critical inflection point where the methods that fuelled your early success begin to fail, and it feels like your business has hit a Growth Wall. This is often characterised by rising churn, a lack of scalable processes, an inability to leverage new efficiencies like AI, and a general struggle to achieve sustainable forward momentum.

• Your Account Executives are stretched thin, juggling both sales and customer relationships.
• Customer churn is starting to creep up, even as you're closing new deals.
• You know you're missing expansion opportunities, but lack a systematic way to capture them.

The reaction is often to hire a few Customer Success Managers and hope they "figure it out" – an approach that consistently fails without strategic architecture. 

Let's have a strategic conversation about your current revenue ecosystem, identify your highest-impact opportunities, and discuss how we can build a world-class Customer Success operation to help your business scale beyond the Growth Wall.

What Clients Say

Selin Yigitbasi-Ducker, Founder and CEO, Goodsted:
"We worked with Thomas and I’d genuinely recommend him to any B2B tech company looking to strengthen its strategy and client success.

Balancing client support, enquiries, and product development, we knew we needed to shift from support to real client success. Thomas quickly got up to speed - reviewing our materials, listening to calls, and sharing a clear, well-explained diagnosis deck that made our follow-ups much more focused.

In just two sessions, we clarified key areas like pricing, outreach, community strategy, and referrals. His advice helped us refocus on building a client community and using AI more effectively. He also gave sharp, simple suggestions to strengthen our investor messaging.

Thomas brings clarity, care, and strategic insight - we’re glad to have worked with him and hope to again soon."

Alexander Nielsen, Director, The Walt Disney Company:
"I highly recommend Thomas for his exceptional client skills, deep data knowledge, as well as his strategic consulting approach.

His extensive knowledge of data analytics allows him to provide valuable insights and recommendations that drive informed decision-making. 

Thomas' consulting approach is both collaborative and result-oriented, as he works closely with clients on understanding their needs and tailoring the story that lies within the data.

His dedication to delivering exceptional service and his expertise in leveraging data make him an invaluable asset to any team or project." 

Dr Carola Briese, Customer Success Leader in Cybersecurity:
"I’ve been fortunate to be mentored by Thomas, passionate Customer Success expert whose calm presence and reflective approach brought real value to my career transition.

He gave me space to shape my own direction, while showing genuine interest—especially in the AI in Customer Success project I’ve been developing. What I valued most was his authenticity in addressing vulnerability as a leader.

His knowledge sharing not only demonstrated deep expertise but also a truly collaborative spirit. Our conversations are thoughtful, honest, and energising—helping me sharpen my perspective and stay focused on what matters."