My journey to Customer Success wasn't traditional. I started in sales, then moved into media research, where I developed a deep fascination with psychology and what truly drives human behaviour. When I eventually led a Customer Success team from $3M to $10M in annual recurring revenue, working with giants like Amazon, Google, and Disney, everything clicked.

The real breakthrough wasn't just the numbers - it was discovering that Customer Success becomes unstoppable when you combine sales acumen, research-driven insights, and human psychology. That unique combination became The CS Academy's foundation.

What I Believe and How We Achieve It

My philosophy is simple: Customer Success isn't a department; it's your core growth engine. This is achieved by building a human-first culture where deep customer relationships drive loyalty, all guided by proven frameworks, not guesswork.

To put this into action, my approach uses two core frameworks that work together:

• The A.C.E. Framework is my strategic blueprint for WHAT to do: Activate value, Cultivate retention, and Expand revenue.
• The DRIC Approach is a proven consulting process for HOW I would liek to work with you: a four-stage partnership of Diagnose, Recommend, Implement, and Coach.
  
  

Your Partner in Growth: A Proven Track Record

• 20+ Years Experience in B2B SaaS, Media, & Insights
• 140% Net Revenue Retention Achieved as VP of Customer Success
• Scaled CS Teams from 3 to 50+ Across EMEA & APAC
• MBA in Marketing, Psychology & Communications
• Certified Revenue Architect
  
  

Let's Build Your Revenue Engine

If this human-first, results-driven approach to Customer Success resonates with you, I'd welcome the opportunity to connect.
Let's have a strategic conversation about how we can break through your Growth Wall, together.