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Start Leading
You’re a talented, driven Customer Success professional. You solve problems, you keep customers happy, and you know your product inside and out. But you’ve hit a ceiling.
You feel stuck in a reactive loop, your career growth has stalled, and you know you’re capable of so much more. You don't want another generic online course; you want a real-world playbook from someone who has already navigated the path you want to follow.
This is Your Career Catapult
True leadership isn't learned from a slideshow. It’s forged through experience, guided by expert feedback, and built on a foundation of proven strategies. My one-on-one mentorship program is designed to give you the three things you can't get from your day job:
- A Proven Playbook: Get direct access to the frameworks and strategies I’ve used for 20+ years to scale teams and achieve over 140% Net Revenue Retention.
- Unvarnished, Expert Feedback: Receive the direct, honest, and constructive guidance on your work that a busy manager can't provide, helping you sharpen your skills in real-time.
- A Strategic Co-Pilot: I won't just tell you what to do; I'll be your trusted advisor, helping you navigate complex challenges and make the strategic decisions that get you noticed.
What You Will Master
This mentorship is focused on developing the specific, high-impact skills that separate the top 1% of CS leaders from the rest. Together, we will work on turning you into an indispensable strategic asset.
- Master Data-Driven Strategy
Go beyond basic health scores. Learn to analyze customer data to build predictive models, prove your team's ROI, and present insights that influence executive decisions.
- Build Scalable CS Playbooks
Stop reinventing the wheel. Design, document, and implement the core CS motions—from high-touch onboarding to data-driven QBRs—that create consistency and drive results at scale.
- Develop Executive Presence
Learn to communicate with confidence and authority. We’ll refine how you lead high-stakes customer renewals, present to leadership, and build the cross-functional alliances necessary for success.
- Navigate Your Career Path
Get tailored advice on how to position yourself for promotion, negotiate your worth, and build a personal brand that establishes you as a thought leader in the industry.
How the Mentorship Works
Our partnership is built on a simple, flexible, and outcome-focused process.
1. Personalised Growth Plan Our first session is a deep dive into your career goals, current challenges, and skill gaps. We'll build a tailored roadmap that defines exactly what we'll accomplish together.
2. Recurring 1-on-1 Strategy Sessions We’ll meet regularly via video call to work through your plan. These are hands-on working sessions where you can bring real-world challenges, review your work, and get direct coaching.
3. Direct Access & Support You’ll have a direct line to me between sessions for quick questions and feedback. Think of me as your on-demand co-pilot, ready to help you navigate any turbulence.