Expert Insights & Strategic Resources
Welcome to The CS Academy's resource hub. Here, you'll find a curated collection of strategic insights, actionable frameworks, and expert guidance designed to empower Customer Success leaders and their teams. Explore my latest thinking in The CS Academy Newsletter, tune into insightful podcast discussions, and access our in-depth Expert Guides.
The CS Academy Newsletter
Join a growing community of CS leaders and professionals who receive my exclusive, fortnightly insights directly in their inbox. No fluff, just actionable strategies.
Our Expert Guides
Ready to implement proven strategies? Download our complimentary guides, each providing actionable frameworks supporting our core A.C.E. Framework.
Listen & Learn
Tune into insightful conversations where I share my experiences and discuss the latest trends in Customer Success leadership with other industry experts and thought leaders
Discover the Story BehindĀ The CS Academy
Now that you've explored some of the frameworks and our thinking, you might be interested in the origin story of the CS Academy. VisitĀ the About page to discover how my journey of scaling a Customer Success function to 140% Net Revenue Retention can help you break through your own Growth Wall.
Learn About My Proven Approach