As a Founder or CEO of an ambitious B2B SaaS scale-up, you understand that overcoming the Growth Wall and achieving predictable, sustainable growth requires more than just a great product. It demands a world-class post-sales engine, strategically designed and expertly executed. At The CS Academy, how we partner with you to achieve this transformation is through our proprietary DRIC Approach (Diagnose, Recommend, Implement, Coaching). This structured consulting process is our proven method for turning your CS function into a predictable driver of revenue and customer loyalty.

Expert CS Consulting Powered by The DRIC Approach

Who It's For: Founders, CEOs, and Revenue Leaders of B2B SaaS scale-ups who need a clear, expert-led process to architect or transform their Customer Success function for measurable results, especially when facing the challenges of the Growth Wall.

The DRIC Approach:
DRIC is our comprehensive, four-stage consulting engagement process, designed to deliver clarity and tangible results:

1. Diagnose: We conduct a deep assessment of your current CS ecosystem, processes, people, and technology to identify root causes of challenges and key leverage points for growth.
2. Recommend: Based on the diagnosis, we develop a tailored, actionable strategic roadmap, outlining the specific initiatives needed to achieve your business objectives.
3. Implement: We partner hands-on with your team to execute the recommended strategies, embedding new processes, playbooks, and systems within your organisation.
4. Coach: We empower your CS leadership and team with the skills and strategic mindset for sustained success and continuous improvement.

 
Through this DRIC process, we often guide clients in tailoring and implementing powerful strategic methodologies, such as our proprietary The A.C.E. Framework, to build their revenue-driving CS engine.

The Outcome:
A transformed Customer Success function that is GTM-aligned, data-driven, and designed for efficient growth. You'll gain strategic clarity, a prioritised implementation plan, and a CS operation capable of significantly impacting churn reduction, NRR uplift, and overall customer lifetime value.

The Benefits:

• Faster Time-to-Value 
• Reduced Customer Churn
• Increased Net Revenue Retention
• Higher Customer Satisfaction
• Enhanced Team Efficiency
• Improved Cross-Functional Alignment

Explore Our Strategic Thinking 

Building a strategic foundation begins with understanding the core principles that separate high-growth companies from those hitting the Growth Wall. To support your learning journey, we've created a comprehensive Resources page packed with fortnightly newsletter articles,  deep dives on The A.C.E. Framework and insightful podcast conversations designed to provide you with immediate, actionable value.