How I Partner With You
Here’s how I go from churn chaos to Customer Success revenue engine — step by step with my DRIC Approach
(Diagnosis, Recommend, Implement, Coaching).Â
The DRICÂ Approach
1. Diagnose
I deep-dive into your customer journey, onboarding, team structure, playbooks, and metrics.
→ What’s broken? What’s missing? Where’s the money leaking?
2. Recommend
You get a focused, outcome-based roadmap.
→ Strategic plan aligned to churn reduction, expansion, and speed-to-revenue.
3. Implement
I lead the charge — build the systems, coach the team, and get it done.
→ Playbooks, cadences, tools, and alignment rolled out. I’m your hands-on, high-impact CS lead.
4. Coaching
I mentor your CSMs and leadership so the system lasts.
→ You’re not dependent on me — I build the engine and transfer the know-how.
What You’ll Walk Away With
▪️A scalable Customer Success function aligned to revenue
▪️Onboarding flows that drive retention
▪️Expansion plays that boost NRR
▪️A trained team with commercial instincts
▪️Executive confidence that CS is under control
You don’t need to hire a full-time VP too early and hope it works out. You need someone who’s done this before and can make it work right now.
I tell you what’s not working. I build what’s needed. And I do it faster and smarter than an in-house hire.
Learn more about DRIC
Download your free copy of my approach, in which I explain the objective, key activities and outcomes of each stage.
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