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Stop Guessing.
Start Architecting Revenue.
Which path are you on?
Build a Self-Running Customer Success Machine
You're a Founder, CEO, or CS Leader under pressure to reduce churn and prove scalable growth. You need more than advice; you need an operator who can build the engine for you, fast.
What You Get:
✓ A complete diagnostic of your current CS function.
✓ Implementation of the A.C.E. Framework.
✓ VP-level impact without the six-figure salary or hiring risk.
✓ A fully trained team and a system built to scale.
The Outcome: A predictable revenue engine that delights customers, reduces churn by 30%+, and increases NRR by 20+ points.
Become the CS Leader You Were Meant to Be
You're an ambitious CS professional who refuses to wait for the next promotion. You want to master the strategic skills that define the top 1% and accelerate your career now.
What You Get:
✓ One-on-one mentorship tailored to your specific goals.
✓ Access to a 20-year playbook of proven CS strategies.
✓ Direct, honest feedback to refine your skills.
✓ A clear pathway to leadership and increased influence.
The Outcome: The confidence, competence, and competitive edge to outpace your peers and become an indispensable strategic leader.
From Data Storyteller to Revenue Architect
My journey to Customer Success wasn't traditional. I started in sales, then moved into media research, where I developed a deep fascination with psychology and what truly drives human behaviour. When I eventually led a Customer Success team from $3M to $10M in annual recurring revenue, working with giants like Amazon, Google, and Disney, everything clicked.
The real breakthrough wasn't just the numbers - it was discovering that Customer Success becomes unstoppable when you combine sales acumen, research-driven insights, and human psychology.
That unique combination became The CS Academy's foundation.
- 140% Net Revenue Retention Achieved as VP of Customer Success
- Scaled CS Teams from 3 to 50+ Across EMEA & APAC
- MBA in Marketing, Psychology & Communications
- Certified Revenue Architect
Ready to Transform Your Customer Success Function?
Stop accepting churn as inevitable. Stop leaving expansion revenue on the table. Stop disappointing investors with unpredictable customer metrics.
Let's turn your Customer Success function into the revenue engine it should be. Get in touch today, and let's build your customer success revenue engine.
Testimonials
I’ve been really fortunate to spend time with Thomas, and our session today left me with so many gems. He has a way of creating space that feels calm and supportive, while at the same time helping you uncover those real “aha moments” that shift your perspective.
What I appreciated most was how he didn’t just stop at the insight—he helped me build on it, so I left not only with clarity, but also with a plan I feel confident about moving forward. The conversation was thoughtful, energising, and exactly what I needed to sharpen my focus.
If you would like to include my name and job title like the example you kindly provided, your more than welcome to.
Bilal Said,
Senior Client Success Executive
I’ve been fortunate to be mentored by Thomas, a passionate Customer Success expert whose calm presence and reflective approach brought real value to my career transition. He gave me space to shape my own direction, while showing genuine interest—especially in the AI in Customer Success project I’ve been developing.
What I valued most was his authenticity in addressing vulnerability as a leader. His knowledge sharing not only demonstrated deep expertise but also a truly collaborative spirit.
Our conversations are thoughtful, honest, and energising—helping me sharpen my perspective and stay focused on what matters.
Dr Carola Briese,
Customer Success Leader in Cybersecurity
We worked with Thomas and I’d genuinely recommend him to any B2B tech company looking to strengthen its strategy and client success. Balancing client support, enquiries, and product development, we knew we needed to shift from support to real client success.
Thomas quickly got up to speed - reviewing our materials, listening to calls, and sharing a clear, well-explained diagnosis deck that made our follow-ups much more focused. In just two sessions, we clarified key areas like pricing, outreach, community strategy, and referrals.
His advice helped us refocus on building a client community and using AI more effectively. He also gave sharp, simple suggestions to strengthen our investor messaging. Thomas brings clarity, care, and strategic insight - we’re glad to have worked with him and hope to again soon.
Selin Yigitbasi-Ducker,
Founder and CEO, Goodsted
I highly recommend Thomas for his exceptional client skills, deep data knowledge, as well as his strategic consulting approach.
His extensive knowledge of data analytics allows him to provide valuable insights and recommendations that drive informed decision-making. Thomas' consulting approach is both collaborative and result-oriented, as he works closely with clients on understanding their needs and tailoring the story that lies within the data.
His dedication to delivering exceptional service and his expertise in leveraging data make him an invaluable asset to any team or project.
Alexander Nielsen,
Research Director, Disney