This website use cookies to ensure you get the best experience on our website
Hi, I am Thomas Voigt, the CEO and Founder of The CS Academy.
My mission is simple: I help growth companies transform their post-sale and customer success functions into predictable and reliable growth drivers.
Churn is increasing faster, eating away at your growth trajectory and making investors nervous.
You're leaving money on the table because you can't systematically identify and capture expansion opportunities.
You're not prepared for your next funding round because you can't show predictable and scalable revenue.
Unpredictable Revenue: You're operating in reactive mode instead of proactively addressing potential issues.
Operational Chaos: Your CS function lacks systematic processes and scalable frameworks that work as you grow.
Strategic Disconnect: Customer Success isn't aligned with your revenue system.
Transform time-to-first-value from 90 days to 30 days.
Provide VP-level leadership for a fraction of the costs - try before you buy.
Reduce time to revenue and get 5x ROI compared to hiring a new full-time customer success leader.
Diagnose issues quickly and fix them with proven frameworks.
Build data structures so AI solutions don't operate in isolation.
Create sustainable, efficient post-sales systems that influence not just go-to-market but your entire company's success.
▪️A scalable and aligned Customer Success function
▪️Onboarding flows that drive retention
▪️Expansion plays that boost new revenue
▪️A trained team with commercial instincts
▪️Executive confidence that Customer Success is under control
You need someone who’s done this before and can make it work right now. I can tell you what’s not working. I build what’s needed. And I do it more efficiently than an in-house hire.